IT outsoursing by TietoEVRY
In the context of a reduction in the staff of our own IT specialists, it is extremely important to choose a partner who will provide not just replacement people, but a managed service, transparent SLAs that will help reduce costs and time for providing new services to the business, as well as improve the quality of work of other suppliers. improve the quality of work of other suppliers.
We help our customers
save IT budget and improve the quality of IT services
improve the effectiveness of the entire IT ecosystem beyond our technical area of responsibility
increase business user satisfaction
optimize IT management processes
"There are plenty of IT-companies in Russia. But we dont need another resource provider. We literally buy the mindset of your team"
Global technical services manager, Philip Morris
Services
Customer server and network infrastructure management
Cloud infrastructure management




Service desk - a single point of contact
Management of third parties, incl. foreign and Russian contractors
Every service includes
Technical expertise




Service management and development - dedicated manager
Server Infrastructure Management
Service purpose
Increase productivity, availability, efficiency, ensure business continuity and data security for the target infrastructure
Service management and development
  • Ownership of server infrastructure throughout the life cycle: planning, budgeting, procurement, installation, support and decommissioning.
  • Incident management
  • Project management
  • Change management
  • Service Level management
  • Capacity, Demand and Availability management
  • Service Continuity
  • Event management and proactive incident resolution
  • Major Incident Management
  • Knowledge management
  • Budget management, incl. workflow
Technical tasks
The service provides the entire life cycle of the server, from procurement to decommissioning and is provided 24/7

  • Incident management
  • Event management
  • Monitoring operating system patches and performing patches upon request
  • Release and Upgrade Support: Operating System or Business Application Releases менение ресурсов сервера
  • Data Warehouse Administration
  • Security Application and Reporting
  • Backup and restore on demand
  • Local Application Support
  • Decommissioning Actions
  • Knowledge Management
Cloud Infrastucture Management
Service purpose
Provide an effective managed service for cloud platforms, including Mail.Ru Cloud Service (MCS), AWS, MS Azure. This allows you to remove from the client the operational tasks associated with cloud platforms and support their solutions in accordance with best practices.
Components
  • Available environments: TietoEVRY's own data centers, Azure, AWS, GCP, MCS, etc.
  • VMWare and HyperV Virtualization Tools
  • OS – Windows, CentOS, RHEL, Ubuntu etc.
  • DB – MS SQL, MySQL, PostgreSQL, Mongodb etc.
  • Web services (IIS, Nginx, etc.)
  • Microsoft AD, ADFS
  • Site-to-site и user VPNs
  • Reverse Proxy
  • Load balancers
  • Containerization – Kubernetes
  • Backup and restore
  • Public DNS management


Services
  • Ownership of server infrastructure throughout the life cycle: planning, budgeting, procurement, installation, support and decommissioning
  • Incident management
  • Project management
  • Change management
  • Service level management
  • Capacity, Demand and Availability management
  • Service Continuity
  • Event management and proactive incident resolution
  • Major Incident Management
  • Knowledge management
  • Budget management, incl. workflow
Network Infrastructure Management
Service purpose
Increase productivity, availability, operational efficiency, business continuity, and data security for the network infrastructure used by the customer.
Components
  • Wired Networking
  • Wireless network
  • Equipment for the transfer of voice, data, text, sound and video
  • LAN, WAN, SIAS, MPLS, IPSEC VPN, video conferencing and collaboration services, for example,, Skype for Busines

Tasks
  • Managing Global and Local Telecommunication Providers
  • Incident management, including large incident management
  • Change management (including office relocation and large-scale migrations)
  • Resource management
  • Project management
  • Knowledge management
  • Network performance monitoring
  • Budget management
  • Availability management
  • Reporting
  • Order control and technical advice, planning, implementation, acceptance
  • Data Connectivity Support for Production System Components
Service desk
Service desk is a single point of contact for all service users. Service desk accepts messages about incidents, any kind of requests within the framework of the provided services in Russian and English. The service desk work processes are based on the ITIL standard, as well as on integration with the processes of the Customer and third parties. Messages are received through the portal, by email and phone. The service desk monitors compliance with the necessary procedures for the provision of the following services:
Solution and incident management
Solving Service Requests
Business Impact Assessment
Communication and dissemination of information
User Satisfaction Tracking
Certifcate
ISO/IEC 20000-1
(IT Service Management)
Certificate
ISO 27001:2013
(Information Security Management)
Certificate
ISO 9001:2008
(Quality Management)
Our partners
Contacts

anton.zubkov@tietoevry.com
1st Tverskaya-Yamskaya str., bld. 21, Moscow, Russian Federation
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